The health, safety and wellbeing of our residents is of the utmost importance to us at Cornwallis Care Services. Because of this, and in light of the current situation regarding Coronavirus (COVID-19), we have developed detailed plans in areas such as safeguarding, infection control and health & safety.
We will be guided by three core principles:

The safety and wellbeing of ALL members of our community

Following government, CQC, World Health Organisation and NHS guidelines

Care, kindness and empathy

August COVID-19 Update for families

Our homes have now been open to external visits for 4 weeks, and we are pleased that so many of you have been able to meet face-to-face with your loved ones.  We know how important communication between residents, friends and family is.  However, whilst we have eased our visiting restrictions recently, our priority must remain with the health and safety of our residents and staff, so the re-introduction of internal visits to the Homes will not be happening within the near future.

On 22 July, the Government produced further guidance for ‘visiting arrangements for care homes’, which can be found on the site:

In light of these new guidelines we have amended our current visitor policy and procedure, which is included with this letter for your information.

As advised by the Government, we are closely monitoring the relevant local infection and growth rates.  As of 31 July 2020, the South West recorded an R rate of between 1.04 and 1.38, the highest in the country at this time.  This, along with a regional influx of holiday makers throughout August, is of concern for us and we would like to forewarn that we are highly likely to be reinstating visitor restrictions in the very near future, if current trends continue.

Notice of any restriction will come directly from your Home Manager.  Please ensure that they have your most up to date contact details.

In the meantime, we would like to remind you of our current communication and visiting procedures.

Please CLICK HERE for the most up to date correspondence to families.

To call by landline

We will always be at the end of the phone and will do all we can to facilitate a telephone conversation between yourself and your loved one.  See our individual Home pages for numbers.

Video Calling via Whats App

If you wish to make a video call, it would be helpful if you could make prior contact with the home via the landline phone or email so that a time can be arranged.  This will enable the mobile phone to be in the right place at the right time.

Click here to find the relevant Whats App phone numbers.


Click HERE to read the CCSL COVID-19 policies