The health, safety and wellbeing of our residents is of the utmost importance to us at Cornwallis Care Services. Because of this, and in light of the current situation regarding Coronavirus (COVID-19), we have developed detailed plans in areas such as safeguarding, infection control and health & safety.
We will be guided by three core principles:

The safety and wellbeing of ALL members of our community

Following government, CQC, World Health Organisation and NHS guidelines

Care, kindness and empathy


In light of recent Government announcements regarding the easing of lockdown restrictions, CCSL has taken the decision to facilitate meetings between family members and their loved one.  At present, for health & safety reasons, these meetings will take place in outside areas of the Home.  However, we may be in a position to safely accommodate internal meetings at some point in the near future, and will of course keep you fully informed as and when this should become possible.

At present these meetings must be held in an outdoor space, for the following reasons:

  • To comply with Government advice, as updated on 23 June 2020:

People who are shielding remain vulnerable and should continue to take precautions but may now choose to leave their home, as long as they are able to maintain strict social distancing. If you choose to spend time outdoors, you may do so with members of your own household. 

From 6 July, the government will be advising:

You may, if you wish, meet in a group of up to 6 people outdoors, including people from different households, while maintaining strict social distancing

  • CCSL are currently restricting the number of visitors, at any one time, to 2 family members per resident. This is so that we can maintain our high standards of Infection Control during these visits and maintain a safe environment within the Home, safeguarding all residents, families and staff members.

We will be reviewing these plans regularly and will amend them as we find necessary, in response to Government guidance and for the health and safety of our residents, staff and families.  In the event of any suspected or actual outbreak of COVID-19, or a suspected or known case of COVID-19 within the home, visitor restrictions will be immediately implemented, suspending any visits other than for essential or exceptional reasons.

We thank you for your patience, understanding and cooperation at this very difficult time.

Please CLICK HERE for the most up to date correspondence to families.

To call by landline

We will always be at the end of the phone and will do all we can to facilitate a telephone conversation between yourself and your loved one.  See our individual Home pages for numbers.

Video Calling via Whats App

If you wish to make a video call, it would be helpful if you could make prior contact with the home via the landline phone or email so that a time can be arranged.  This will enable the mobile phone to be in the right place at the right time.

Click here to find the relevant Whats App phone numbers.


Click HERE to read the CCSL COVID-19 policies