The health, safety and wellbeing of our residents is of the utmost importance to us at Cornwallis Care Services. Because of this, and in light of the current situation regarding Coronavirus (COVID-19), we have developed detailed plans in areas such as safeguarding, infection control and health & safety.
We will be guided by three core principles:

The safety and wellbeing of ALL members of our community

Following government, CQC, World Health Organisation and NHS guidelines

Care, kindness and empathy

 

As a part of our prevention plans, we continue to restrict the number of visitors to each of our Homes, and we ask for your continued support in this matter.  We do understand that staying away from loved ones may be upsetting and worrying, but we would like to re-assure you that we continue to take exceptional care of them and that it is for their wellbeing and the wellbeing of all others in the Home that we have this directive in place.  Compassionate situations, such as end of life, will be exceptions to this rule and we ask that you contact the Manager directly, who will make appropriate arrangements.

We will continue to monitor the situation on a regular basis, continuing to take advice and guidance from the official organisations listed above, but the restriction will be in place for the foreseeable future.

We encourage you to stay in regular contact with the home, via telephone.  There will always be someone available to talk with you and arrange for you to be able to speak with your loved one.

To call by landline

We will always be at the end of the phone and will do all we can to facilitate a telephone conversation between yourself and your loved one.  See our individual Home pages for numbers.

Video Calling via Whats App

If you wish to make a video call, it would be helpful if you could make prior contact with the home via the landline phone or email so that a time can be arranged.  This will enable the mobile phone to be in the right place at the right time.

Click here to find the relevant Whats App phone numbers.

POLICY

Click here to read the CCSL COVID-19 policy